Merchant Support

  • BILINGUAL CANADIAN CLIENT CARE

    Our experienced North American staff delivers support for high levels of client satisfaction and reduced attrition. We also provide Second Level support.

  • 24/7 TECHNICAL SUPPORT

    Available 24/7/365, our Technical Support team provides assistance with terminal management, troubleshooting, broken equipment, help with settling and more.

  • MERCHANT RELATIONSHIP MANAGEMENT

    For high value merchants with unique needs beyond traditional support. Experienced Merchant RMs build lasting relationships and provide a single point of contact.

  • CLIENT LOYALTY

    Loyalty assists with retention needs and re-pricing questions to reduce attrition. The team handles both inbound calls and proactive outbound surveys and communications.

  • VALUE ADDED SALES

    Merchants can order additional supplies, new hardware or a new service through VAS. Earn additional revenue by promoting a host of solutions that benefit your clients.

  • VOICE OF CUSTOMER AND NPS INITIATIVES

    Merchant satisfaction is monitored through proactive communications and surveys. Our Net Promoter Score (NPS) initiative ensures an overall positive client experience.

  • DEPENDABLE INFRASTRUCTURE

    Operations and IT constantly monitor and perform maintenance to all networks and systems to ensure that Service Availability SLAs and standards are met.

  • RISK MANAGEMENT & COMPLIANCE

    Effective risk management solutions and chargeback handling. A suite of risk monitoring tools and dedicated staff ensure fraud reduction, loss prevention and adherence to industry regulations.